Refund Policy

Last Updated: April 2026  |  Effective: April 2026

1. Scope of This Policy

Suryadev Realty operates as a real estate marketing and advisory firm. This policy covers any amounts paid as:

• Expression of Interest (EOI) or token amounts
• Booking advance amounts
• Advisory or consultation fees (if applicable)

This policy does not govern the refund terms of the actual property purchase, which shall be detailed in the Sale Agreement / Allotment Letter issued by the developer.

2. Enquiry & Lead Submission

Submitting an enquiry form, calling us, or engaging in a consultation does not involve any payment and therefore no refund applies. Consultations provided by Suryadev Realty are complimentary and carry no charge.

3. Token / Booking Amount

If you have paid a token or booking amount:

• Within 72 hours of payment: Full refund may be requested, subject to verification and processing timelines
• After 72 hours but before allotment: Refund subject to developer's policy; processing fees may be deducted
• After allotment / agreement execution: Governed entirely by the Sale Agreement terms; developer's cancellation policy applies

4. Cancellation by Buyer

If a buyer wishes to cancel a booking after an allotment letter has been issued, the cancellation and refund terms as specified in the Sale Agreement / Builder-Buyer Agreement shall apply. This typically includes:

• Deduction of cancellation charges as per the agreement
• Forfeiture of booking amount in case of willful default
• Refund of balance amount within 30–90 days as per RERA guidelines

5. Cancellation by Developer

In the unlikely event of project cancellation by the developer, buyers are entitled to a full refund of the amount paid along with applicable interest as per the Real Estate (Regulation and Development) Act, 2016 (RERA).

6. RERA Rights

Under RERA 2016, buyers have the right to withdraw from a project and seek a full refund with interest if the developer fails to deliver possession by the agreed date. Buyers are encouraged to be aware of their rights under RERA and register any grievances at the UP RERA portal.

7. Refund Processing

All approved refunds will be processed:

• Via the same payment method used for the original payment (bank transfer / cheque)
• Within 15–30 business days of approval, unless RERA mandates a different timeline
• To the same account/name as the original payor

8. Non-Refundable Items

The following are generally non-refundable:

• Stamp duty and registration charges paid to government authorities
• Legal fees, documentation charges, or administrative fees
• Any GST or government taxes paid on the transaction

9. How to Request a Refund

To initiate a refund request, please contact us in writing at:

• ✉️ Email: contact@suryadevrealty.com
• 📞 Phone: +91 99904 71119
• 📍 In person: 253, Sector 2C, Vasundhara, Ghaziabad – 201012

Please include your full name, booking reference number, amount paid, date of payment, and reason for cancellation in your request.

10. Dispute Resolution

In case of any dispute regarding refunds, the matter shall first be attempted to be resolved amicably. If unresolved, disputes may be referred to the UP Real Estate Regulatory Authority (RERA) or appropriate consumer courts.